Support for Nexos customers
This desk is reserved for organisations under a Nexos support agreement. Only email addresses we have registered for your company can open a ticket.
- 1
Enter your work email
We email you a sign-in link. No password to remember or lose.
- 2
Describe the issue
Attach logs, screenshots or exports. Every ticket gets a reference like NEX-2608-0042.
- 3
Track it from your inbox
Each notification carries a private link to that ticket, so you can reply or close it without signing in again.
Desk hours and response targets
- Desk hours Monday to Friday, 08:00 to 17:00 EET. Tickets can be opened at any time; work on them starts in desk hours.
- Phone +359 896 13 80 30
- Email [email protected]
| Priority | Typical case | First response |
|---|---|---|
| Urgent | Production down, fiscal device or POS not selling, payment or dispenser outage | Within 1 hour in desk hours |
| High | Degraded service, a site or workflow blocked with a workaround | Within 4 hours in desk hours |
| Normal | Questions, configuration changes, non blocking defects | Next business day |
| Low | Feature requests, reports, cosmetic issues | Within 3 business days |
Customers with a 24/7 agreement have extended hours and targets defined in their contract; those terms take precedence over this table.
Not registered yet? Ask your account manager to add your address, or write to us via the contact form.
Critical outage? Call +359 896 13 80 30 and open a ticket marked Urgent.
Sign in to the support portal
The link works once and expires shortly after it is sent.